REFUND POLICY

Refund Policy At OPENMIND, we want you to be completely satisfied with your equipment. If for any reason you are not satisfied with your purchase, we’re here to help. Please read our refund policy below to understand your options.

1. Eligibility for Refunds: You may request a refund under the following conditions: - The item must be unused and in its original packaging. - The request for a refund must be made within 7 days of receiving your order. - Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items: Certain items are non-refundable, including: - Sale or clearance items - Gift cards - Used or opened items (unless defective)

3. How to Request a Refund: To initiate a refund, please follow these steps:

1. Contact Us: Email our customer service team at info@shop-openmind.com with your order number and the reason for the return.

2. Return Instructions: We will provide you with instructions on how to return your item.

3. Shipping the Item: You are responsible for the shipping costs of returning the item, unless it was defective or the wrong item was sent.

4. Processing Your Refund: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the transaction to appear on your statement.

5. Exchanges If you need to exchange an item for a different size or color, please follow the return process above, and then place a new order for the desired item.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund.

7. Questions? If you have any questions about our refund policy or need assistance, please don’t hesitate to reach out to our customer service team at info@shop-openmind.com. Thank you for choosing OPENMIND! We appreciate your support and look forward to serving you on your yoga journey.

*This policy is subject to change. Please check back periodically for updates.*